Walking a Mile in Someone Else’s Shoes – A Lesson in Empathy and Patience

CHAPTER ONE:  Years ago, I worked at a catering company pulling orders for the people who drove snack-filled catering trucks around to local businesses. Every day, I would draw order sheets from a wire tray, fill the orders and put them aside to be collected by the driver. Since some drivers were very nit-picky, our rule was to always draw the top order sheet-no digging in the stack for a friendlier driver; you get who you get. Chuck was a big guy, strong, and kind of quiet, most of the time. … [Read more...]